Privacy Policy

Effective Date: August 1, 2026

Last Updated: August 1, 2026

At Greensboro Christmas Lights, operated by Tidewater Pro Wash LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (christmaslightsgreensboro.com), request a service quote, or interact with us online or offline.

Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to the practices described below.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). This includes:

Contact Information: Name, email address, phone number, physical address, and billing address.

Service Request Details: Property location, details about your residential or commercial space, photos or measurements of your rooflines/trees, and design preferences.

Payment Information: Payment card details, billing address, and transaction history (processed securely via third-party payment processors; we do not store full credit card numbers on our servers).

Automated Data & Device Information: IP address, browser type, device identifiers, operating system, referring URLs, and website activity collected via cookies and analytics tools.

Communications: Records of your messages, emails, quote requests, customer support inquiries, and SMS replies.

2. How We Use Your Information

We use the information we collect for business and operational purposes, including:

Providing Services: Processing quote requests, designing custom holiday lighting setups, scheduling installations, performing maintenance, and completing post-holiday removals.

Customer Communication: Sending appointment reminders, estimate confirmations, invoices, service updates, and responding to inquiries.

Marketing & Promotions: Sending promotional offers, seasonal reminders, and newsletter updates (you may opt out at any time).

Website Optimization: Improving website performance, analyzing traffic trends, and enhancing user experience.

Legal & Safety Compliance: Protecting against fraud, enforcing our terms of service, and complying with applicable legal obligations.

3. SMS / Text Messaging Policy

By providing your phone number and opting in to receive communications from us, you consent to receive text (SMS) messages regarding your quotes, service schedules, invoice reminders, and customer support.

Opting Out: You can opt out of SMS communications at any time by replying STOP to any text message.

Help: Reply HELP for support or contact us directly.

Message and data rates may apply depending on your mobile carrier. We do not sell, rent, or share your phone number or SMS opt-in consent with third parties or affiliates for marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following necessary circumstances:

Service Providers: Third-party vendors who assist in operating our website, processing payments, managing customer relationship management (CRM) software, and delivering emails or SMS messages. These providers are bound by strict confidentiality agreements.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business assets.

Legal Obligations: If required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of our business, customers, or others.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and standard tracking pixels to collect information about your browsing activities. Cookies help us remember your preferences and analyze web traffic.

You can control or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on our website.

6. Data Security

We implement reasonable technical, organizational, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, service your account, resolve disputes, maintain tax/accounting records, and comply with applicable laws.

8. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

Access & Correction: Request access to or correction of the personal data we hold about you.

Deletion: Request that we delete your personal information, subject to legal exceptions.

Marketing Opt-Out: Unsubscribe from promotional emails via the link in the message or reply STOP to text messages.

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications (such as social media platforms or payment gateways). We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to read the privacy policies of every website you visit.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make updates, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Business Name: Greensboro Christmas Lights

Phone: (910) 636-6732

Email: [email protected]

Website: christmaslightsgreensboro.com

Location: Greensboro, NC